1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is processed, it will be prepared fresh and packed hygienically.
2. Shipping & Delivery Time
- Delivery timelines vary based on location.
- Estimated delivery time is 2–7 business days from the date of dispatch.
- Remote areas may experience slightly longer delivery times.
3. Shipping Charges
- Shipping charges may vary depending on the order value and delivery location.
- Any applicable shipping fee will be displayed at checkout before payment.
4. Order Tracking
- Once your order is shipped, tracking details (if applicable) will be shared.
- You can use these details to track the delivery status of your order.
5. Delivery Conditions
- Please ensure that the shipping address and contact details provided are accurate.
- HFactor 9 is not responsible for delays or non-delivery due to incorrect or incomplete address details.
6. Delivery Delays
- While we strive to deliver orders on time, delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high demand periods.
- We are not liable for delays caused by third-party delivery services.
7. Handling & Packaging
- All products are carefully packed to maintain freshness and quality during transit.
- As our products are natural and homemade, slight variations may occur.
8. Failed Delivery Attempts
- If delivery is unsuccessful due to unavailability of the recipient or incorrect details, re-delivery may be attempted.
- Additional charges may apply in such cases.
9. Service Availability
- Shipping services are subject to availability based on delivery locations.
- We reserve the right to cancel orders where delivery is not feasible.