1. Overview
At HFactor 9, we are committed to delivering fresh, high-quality, and natural homemade food products. Due to the perishable nature of our items, we follow a strict Returns & Refund Policy to ensure safety and hygiene.
2. No Returns Policy
- We do not accept returns once the product has been delivered.
- This policy is in place because our products are food items and cannot be resold once opened or handled.
3. Eligible Cases for Refund or Replacement
We offer refunds or replacements only under the following conditions:
- The product received is damaged
- The product is defective or spoiled
- You received the wrong item
4. Reporting an Issue
- Any issue must be reported within 24 hours of delivery
- The request should include:
- Clear images of the product
- Order details
- Description of the issue
Failure to report within this timeframe may result in rejection of the request.
5. Refund Process
- Once the issue is verified, we will initiate a refund or replacement
- Refunds will be processed to the original payment method
- The processing time may take 5–7 business days
6. Replacement Policy
- In eligible cases, we may provide a replacement product instead of a refund
- Replacement depends on product availability
7. Non-Eligible Cases
Refunds or replacements will not be provided in the following cases:
- Change of mind after purchase
- Incorrect address provided by the customer
- Delivery delays caused by external factors
- Minor variations in color, texture, or taste due to natural ingredients
8. Order Cancellation
- Orders can only be canceled before they are processed or dispatched
- Once shipped, cancellation is not possible
9. Quality Assurance
All our products are prepared using high-quality ingredients and hygienic processes. We ensure proper packaging to maintain freshness during delivery.